Return Policy

Last updated: 28-07-2026

At Oréva we want you to try the product with complete peace of mind. That's why every order comes with our 30 Day Money Back Guarantee. If you're unsure about anything, contact us first at hello@try-oreva.com.

1. Our 30 Day Money Back Guarantee

You have 30 days from the day you receive your order to try Oréva. If it's not for you, email us at hello@try-oreva.com with your order number and we'll arrange your refund. No justification required.

2. How to register a return

  • Email hello@try-oreva.com within 30 days of receiving your order, including your order number.
  • You'll receive return instructions and the return address by reply.
  • Please wait for our confirmation before sending anything back.

3. Conditions

  • Unopened products must be in their original, sealed packaging.
  • For hygiene reasons, opened or used Oréva sticks cannot be resold. They are still covered by the 30 Day Guarantee: you don't need to return used sticks to receive your refund under the guarantee, but we may ask you to return any unopened items.
  • Your statutory rights are not affected.

4. Return costs and process

  • Return shipping costs for change-of-mind returns are the customer's responsibility.
  • We recommend a tracked shipping method; please keep your proof of postage.
  • If the return is due to our error or a faulty product, we cover the return costs.

5. Defective, incorrect, or damaged items

If something is wrong with your order, email us within 30 days of receipt at hello@try-oreva.com with a description and, where possible, photos of the problem. We'll resolve it as quickly as possible with a replacement or full refund, including original shipping costs. This is in addition to your legal rights under the Consumer Rights Act 2015.

6. Refunds

Refunds are processed within 14 days of approving your return, to your original payment method. For guarantee claims that don't require a physical return, refunds are processed within 14 days of approval by email.

7. Cancellations

You can cancel your order free of charge as long as it hasn't been dispatched: email hello@try-oreva.com as soon as possible. Once dispatched, your order falls under the 30 Day Guarantee above. UK customers also have a statutory 14 day cancellation right under the Consumer Contracts Regulations 2013.

8. Delivery issues

  • If tracking shows delivery to the address you provided, please check with household members and neighbours first, then contact us and we'll help investigate.
  • Please double check your address at checkout. Address errors should be reported within 24 hours of ordering via hello@try-oreva.com so we can correct them before dispatch.